Accuracy
Total accuracy averages 99.78% in ’07 as lines shipped decrease 3.4%!
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External errors – affecting customers – increase 52%
- Internal errors – affecting
employees – decrease 4%
Here’s why:
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Kaizen in April ’07 uncovered cumbersome corrective/preventive action system that employees weren’t using all the time. We redesigned and installed a new, simpler online system.
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So, error tracking in prior years hadn’t been completely accurate, nor had we been tracking an entire group of errors relating to our purchasing, accounting, and computer departments. But, that’s what continuous improvement is all about; never being satisfied with your results.
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Decrease in internal errors was due to our concerted effort to reduce them since they averaged more than four times our external errors in ’06.
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Identifying and stopping internal errors boosts our productivity, which effectively lowers our costs. So, we don't have to increase your prices as often! Also, monitoring and improving internal customer satisfaction is a requirement of our ISO 9001:2000 certification.
How
our warehouse incentive helps reduce errors
Another way we reduce errors is through a warehouse incentive program.
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Each month, we “deposit” $50 in a virtual bank account for each warehouse team member
- If the team finishes the month with no errors, each member collects the $50
- But for every internal error made during a month, we deduct $10 from each account, regardless of who makes the mistake. For every external error made, we deduct $20 from each
- In ‘07,
our warehouse team collected payouts in 11
out of 12 months
Enough statistics. Why not test our performance yourself. Phone with a quote or order today, including a made-to-print fastener no one else can supply.
