Accuracy
Total accuracy averaged 99.8% in ’10 as lines shipped increased 11%
- External errors – affecting customers – dropped 14%
- Internal errors – affecting employees – dropped 17%
Why eliminating internal errors is important
- Identifying and stopping internal errors boosts our productivity, which effectively lowers our costs. So, we don't have to increase your prices as often! Also, monitoring and improving internal customer satisfaction is a requirement of our ISO 9001:2008 certification.
How our warehouse incentive helps reduce errors
Another way we reduce errors is through a warehouse incentive program.
- Each month, we “deposit” $50 in a virtual bank account for each warehouse team member.
- If the team finishes the month with no errors, each member collects the $50.
- But for every internal error made during a month, we deduct $10 from each account, regardless of who makes the mistake. For every external error made, we deduct $20 from each.
- In ‘09, our warehouse team collected payouts in 7 out of 12 months.
Enough statistics. Why not test our performance yourself. Phone with a quote or order today, including a made-to-print fastener no one else can supply.
