Accuracy
Total accuracy averaged 99.69% in ’09 as lines shipped decreased 20.3%
- External errors – affecting customers – “increased” 53%
- Internal errors – affecting employees – “increased” 23.8%
“Increase” due to improved, automated error-tracking
- Frustrated with what we felt was incomplete error-tracking based on manual entry of errors into our computerized system, we automated the process.
- Now, whenever we issue a return authorization to our customers or request one from our vendors, the computer asks whether the transaction is due to an error. If so, the system automatically takes the user into our error-tracking system for easier entry.
Why eliminating internal errors is important
- Identifying and stopping internal errors boosts our productivity, which effectively lowers our costs. So, we don't have to increase your prices as often! Also, monitoring and improving internal customer satisfaction is a requirement of our ISO 9001:2008 certification.
How our warehouse incentive helps reduce errors
Another way we reduce errors is through a warehouse incentive program.
- Each month, we “deposit” $50 in a virtual bank account for each warehouse team member.
- If the team finishes the month with no errors, each member collects the $50.
- But for every internal error made during a month, we deduct $10 from each account, regardless of who makes the mistake. For every external error made, we deduct $20 from each.
- In ‘09, our warehouse team collected payouts in 7 out of 12 months.
Enough statistics. Why not test our performance yourself. Phone with a quote or order today, including a made-to-print fastener no one else can supply.
