Shipping
Praiseworthy shipping performance in ’09 as lines shipped dropped 23% vs. ’08
- Fill rate for stocking items averaged 97.3%
- That’s the top blue line. We calculate it more stringently than other suppliers by omitting partial deliveries. So if you order 10 different size hex nuts and we ship 9 lines complete, but only 99 out of 100 pieces on the last, the fill rate for your order is 90%, not 99%.
- Expect a 99.8% and higher fill-rate if you can provide us with accurate usage figures.
- Service level averaged 92.2% - on time, 100% complete deliveries of stocking items
- That’s the green line. It tracks an even more challenging measurement. We combine our fill rate results with the number of orders we deliver on time, according to your initial delivery date requests or your later acceptance of revised deliveries due to our suppliers' tardiness. After all, you want your orders shipped complete and on time.
