Commendable shipping performance in ’10 as lines shipped increased
11% over ’09
Fill rate for stocking items averaged 96.2%
We calculate fill rate more stringently
than other suppliers by omitting partial deliveries. So if
you order 10 different size hex nuts and we ship 9 lines complete,
but only 99 out of 100 pieces on the last, the fill rate for
your order is 90%, not 99%.
Expect a 99.8% and higher fill-rate if you can provide us with
accurate usage figures.
Service level averaged 89.3% - on time, 100% complete deliveries
of stocking items
Service level is an even more challenging
measurement. We combine our fill rate results with the number
of orders we deliver on time, according to your initial delivery
date requests or your later acceptance of revised deliveries
due to our suppliers' tardiness. After all, you want your orders
shipped complete and on time.
