Errors increase, but that's good news. Here's why. . .  

You know the grief and expense that just one wrong fastener can cause. A critical shipment held up. An assembly line shut down. A much-needed repair delayed.  

That's why we've been analyzing mistakes and improving our system for years.

In 2003, we expanded our efforts when we earned ISO 9001:2000 certification.

Now, instead of only counting errors which end users like you report, we're also including internal errors that affect our key employee but not you. (Monitoring and improving internal customer satisfaction is a requirement of the new ISO standard.) Since identifying and stopping internal errors boosts productivity, that translates into lower costs for us; fewer price increases for you.

So for 2003, the total number of reported errors increased.

But when measured against the 172,704 lines shipped (the total of all line items on all orders), our accuracy still stands at 99.93%.

Hopefully, we won't make mistakes on your orders. But remember if we do, you get a $100 credit as payment for the inconvenience we may cause!

So test us. Phone with an order today or even for a made-to-print fastener no one else can supply.