This report shows our fill rate and accuracy/reliability rate as tied to the number of $100 credits we've paid in fulfillment of our service guarantees.

Ideally, we should deliver all your orders complete, error-free and on time.

A high fill rate translates into fewer costly backorders. But to achieve a high fill rate, we must stock the right inventory in the right amounts based on accurate forecasts you provide. If one or both of us aren't doing our part, fill rate suffers. Then together we must work to improve it.

The bottom portion of the report compares the accuracy and reliability we achieve with you to that of all our other customers. Naturally, 100% accuracy and reliability is our goal.

Performance Report for:
Fleming Manufacturing

Period Covered: /01 thru /01

Your company can't prosper if your vendors are second-rate. Your vendors can't improve if they don't track their performance, analyze results, or correct their weaknesses.

Here are the two most important measurements we use to improve.

  1. Fill Rate:
    1. Line item fill rate = Lines shipped 100% complete / Total lines ordered

        Lines
      ordered      		 Shipped
      100 %      		 Percent
      complete
      Stock line items: 1,860 1,840 98.92
      Non-stock line items: 384 367 95.57
      Total line items: 2,244 2,207 98.35

    2. Order fill rate = Orders shipped 100% complete / Total Orders

        Orders Shipped
      100 %      		 Percent
      complete
      Orders containing
      all stock items:      		 165 161 97.58
      Orders containing
      non-stock items:      		 158 148 93.67
      Total orders: 323 309 95.67

  2. Accuracy/Reliability Rate:

    Based on how well we adhere to our $100 service guarantees.


        Line items
      Shipped      		 $100 credits
      issued      		 $ amount
      of credit      		 Accuracy/
      Reliability
      For all customers: 171,667 29 $2,900.00 99.98%
      For you: 1,427 0 0.00 100.00%

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