Service level is a measurement that combines fill rate results with on-time delivery. It’s the percentage of lines ordered that we deliver on-time, 100% complete.
- We calculate fill rate more stringently than many suppliers by omitting partial deliveries. So if you order 10 different size hex nuts and we ship 9 lines complete, but only 99 out of 100 pieces on the last, the fill rate for your order is 90%, not 99%.
- For the on-time delivery component of service level, we track the number of orders delivered on-time according to your initial delivery date requests or your later acceptance of revised deliveries due to our suppliers’ tardiness.
Currently, our service level averages over 95%.