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Service Level – over 94%

Service Level is a measurement that combines fill rate results with on-time delivery. It’s the percentage of lines ordered that we deliver on-time, 100% complete.

Service Level graph

Our Service Level for each of the last five years.

  • We calculate fill rate more stringently than many suppliers by omitting partial deliveries. So if you order 10 different size hex nuts and we ship 9 lines complete, but only 99 out of 100 pieces on the last, the fill rate for your order is 90%, not 99%.
  • For the on-time delivery component of service level, we track the number of orders delivered on-time according to your initial delivery date requests or your later acceptance of revised deliveries due to our suppliers’ tardiness.

Currently, our service level consistently runs above 94%.

AS9120B certified
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